How To Call Out On A Cisco Phone

Calls

Audio Path Selection

When you make or receive a telephone call, the sound path goes to the last device used by you, either the handset, the headset, or the speakerphone. The following listing describes each scenario:

Pick up the handset when you make or answer a call, and all of your calls are routed to your handset until you select Headset or Speakerphone .
Select Headset when you make or answer a call, and all of your calls are routed to your headset until you pick up the handset or select Speakerphone .

If your administrator sets your headset as the audio path on your telephone, and then you can remove the handset and use your headset. This is ideal for anyone who prefers the convenience of a headset. But you lot must still select Headset the first time you handle a call.
Select Speakerphone when you brand or answer a call, and all of your calls are routed to your speakerphone until you pick up the handset or select Headset .

Brand Calls

Your phone works just similar a regular phone. But nosotros brand it easier for you to brand calls.

Brand a Call

Apply your phone simply like any other phone to brand a call.

Procedure

Step ane	Enter a number and option upwards the handset.
Step 2	Enter a number and press Phone call.

Brand a Call with the Speakerphone

Use your speakerphone for easily-free calling. Continue in heed that your coworkers might exist able to hear your telephone call as well.

Procedure

Step ane	Enter a number using the keypad.
Step 2	Press Speakerphone .

Make a Telephone call with a Standard Headset

Use your headset for hands-costless calling that won't disturb your coworker and gives you lot some privacy.

Process

Step 1	Plug in a headset.
Step 2	Enter a number using the keypad.
Step 3	Press Headset .

Make a Telephone call with a Phone or Video Address

Sometimes, instead of just having someone'south phone number, you might also have a phone or video address that you can employ to identify the call instead.

This address might expect similar an electronic mail accost, such as username1@example.com, or it might contain numbers like username2@209.165.200.224.

If you lot and the person you're calling take video phones, y'all'll be able to see each other.

Procedure

Stride 1	Press New telephone call.
Stride 2	Press ABC and you'll exist able to enter text using the keypad.
Pace 3	Press a number on the keypad to encounter the bachelor options, so press the number again to motility through the choices. For example, press the number 1 three times to enter the @ symbol.
Step iv	Press Call.

Redial a Number

You can call the most recently dialed telephone number.

Process

Pace 1	(Optional) Select a line.
Stride 2	Printing Redial.

Speed Punch

Y'all can assign buttons or codes to speedily dial the numbers of people y'all call oftentimes. Before you can use speed-dial features, configure a speed dial button in the Self Care portal or on your phone. Speed dial buttons configured from the telephone do non appear in the Self Intendance Portal.

You lot can assign codes to quickly dial the numbers of people you call frequently. Before you can apply speed-punch features on your phone, gear up speed punch in the Self Intendance portal. Speed-dial codes allow you to phone number from a code (sometimes referred to as abbreviated dialing).

Depending on your setup, your phone tin support these features:

Speed-dial buttons—Punch a telephone number from one or more than line buttons set up for speed dialing.
Speed-dial codes—Dial a phone number from a lawmaking (sometimes referred to as abbreviated dialing).

Make a Phone call with a Speed-Punch Button

Each phone model has a specific number of lines bachelor for phone features. Each feature requires 1 line to function so not all lines are available for speed-dial numbers. Some lines could be used for other features. If you add more than speed-punch numbers than available lines, the remaining speed-dial numbers do not display on your telephone.

For example, if yous add ten speed-punch numbers just your phone has vii lines bachelor and then only 7 speed-dial numbers display on the phone.

To check which phone model you have, press Applications and select Phone data. The Model number field shows your telephone model.

Earlier you brainstorm

Set up speed-punch codes in the Self Intendance portal.

Procedure

Press a speed-dial button .

Brand a Call With a Speed-Dial Lawmaking

Before you lot brainstorm

Ready speed-punch codes in the Self Care portal.

Procedure

Step i	Enter the speed-dial code and press Speed Dial.
Pace 2	Enter the speed-dial code and press Abbr dial.

Make a Call With a Fast-Punch Button

Before yous begin

You need to ready the fast-dial codes in your personal directory.

Procedure

Step 1	Printing Fast Dial.
Step 2	Sign in to Personal Directory.
Step 3	Select Personal Fast Dials.
Step 4	Select a fast-dial code and then press the Dial softkey.

Add a Speed Dial Button from Your Phone

You can configure a speed dial button from your phone in addition to the Cocky Intendance Portal. But speed dial buttons that are configured from the phone do not display in the Self Care Portal.

This feature is supported on the Cisco IP Phones 8800 Series and the following key expansion modules:

Cisco IP Telephone 8800 Key Expansion Module
Cisco IP Phone 8851 and 8861 Central Expansion Module
Cisco IP Phone 8865 Key Expansion Module

A Reset All clears whatsoever speed-dial buttons that are created from your phone.

Process

Step one	Printing and hold a line key for two seconds.
Footstep 2	In the Proper noun field, enter the name of the speed-punch number.
Footstep 3	In the Number field, enter the phone number. Include all digits required to complete the telephone call.
Footstep 4	Select Utilize to relieve your speed-dial number.

Change a Speed Dial Push from Your Telephone

You can utilise your phone to modify or edit a speed-dial push button, if you lot cannot admission the Self Intendance Portal. But it does not apply to speed-dial buttons created from the Self Intendance Portal, or from the Cisco Unified Communications Manager by your ambassador.

Procedure

Step 1	Press and agree a line key for 2 seconds.
Step 2	In the Name field, enter the new name of the speed-dial number, if required.
Step 3	In the Number field, enter the new phone number, if required. Include all the digits required to complete the phone call.
Pace 4	Select Utilize to save your speed-dial number.

Delete a Speed Dial Button from Your Phone

You can use your phone to delete a speed-dial push button. This method only works if y'all added the speed-dial buttons from the phone. Information technology does not apply to speed-dial buttons added from the Self Care Portal, or from the Cisco Unified Communications Manager by your administrator.

Procedure

Step 1	Press and hold a line fundamental for two seconds.
Step 2	Select Delete.
Step 3	Select Yes to confirm your choice.

Dial an International Number

Yous tin can dial international calls when you lot prefix the telephone number with a plus (+) sign.

Procedure

Step i

Printing and hold star (*) for at least i 2d.

The plus (+) sign is displayed every bit the beginning digit in the telephone number.

Step 2

Enter the phone number.

Step 3

Printing Telephone call or expect x seconds after the last key press to automatically place the call.

Become Notified When a Contact is Available

If you call someone and their line is busy or they do not respond, you can exist notified with a special ringtone and a message when they are bachelor.

Process

Step i	Press Callback while you are listening to the busy tone or ring sound.
Footstep two	Press Exit to exit the confirmation screen.
Footstep 3	When you hear the ringtone that the person is available and see the message, press Call to identify the call again.

Calls That Require a Billing Code or Authorization Code

Your administrator may require that you enter a billing lawmaking or say-so code (or both codes) afterwards you dial a phone number. The billing lawmaking, called a Client Affair Code, is used for bookkeeping or billing purposes. The authorization code, chosen a Forced Authorization Code, controls access to sure telephone numbers.

When a billing code is required, the phone displays Enter Customer Matter Code, the dialed number changes to "********", and you hear a special tone.

When a billing code is required, the telephone displays Enter Client Matter Code. Enter the billing code. The phone displays the billing lawmaking that y'all entered, and you hear a special tone.

When an authorization code is required, the phone displays Enter Authorization Code, the dialed number changes to "********", and you hear a special tone. For security reasons, the telephone displays a "*" instead of the number entered.

When both a billing code and an say-so code are required, yous are prompted for the dominance lawmaking start. And then you are prompted for the billing code.

Secure Calls

Your administrator tin can take steps to protect your calls from tampering by people exterior your company. When a lock icon is displayed on your phone during a phone call, your telephone telephone call is secure. Depending upon how your phone is configured, you lot may have to sign on earlier you make a call or before a security tone plays over your handset.

Make a Telephone call With A Hotline Telephone

Some workplaces have a phone that is meant for emergency or hotline calls. These phones automatically phone call a designated number when yous elevator the receiver and are popular choices for elevators, hotel lobbies or security booths.

Nigh hotline phones don't let you to punch a phone number. They're dedicated phones that ring to a single phone number. However, some hotline phones do allow you to place a phone call. If this characteristic is configured, then you have upwardly to 15 seconds to place a call. Otherwise, the phone call automatically goes to the hotline number.

Process

Step 1	Lift the phone receiver and wait for the call to ring.
Footstep 2	(Optional) Dial a phone number.

Answer Calls

Your Cisco phone works just like a regular phone. Merely we brand information technology easier for you lot to reply calls.

Respond a Call

Procedure

When your phone rings, press the flashing line button to respond the call.

Answer Telephone call Waiting

When you are on an active call, you know that a call is waiting when you hear a single beep and see the line button flash.

Process

Step 1	Printing the line button.
Step 2	(Optional) If y'all take more than one call waiting, select an incoming phone call.

Decline a Call

Yous can transport a ringing call to your voicemail system (if configured). If not set upwards, the call is rejected and the caller hears a decorated tone.

Procedure

Step i

Decline a call by performing i of the following actions:

Press Decline.
If y'all accept multiple incoming calls, highlight the incoming telephone call and press Turn down.

Step 2

Press Turn down.

Ignore a Call

If you do not desire to be disturbed, yous tin ignore an incoming telephone call. The telephone call goes to voicemail.

Procedure

Ignore a phone call past performing i of the post-obit deportment:

Select Ignore.
Press Volume downward in one case to silence the incoming (ringing) call, and and so let the incoming call go to your voicemail or to a preset phone number.

Plow On Practise Not Disturb

Utilise do non disturb (DND) to silence your phone and ignore incoming phone call notifications when yous need to avoid distractions.

When you plough on DND, your incoming calls are forwarded to another number, such equally your voicemail, if it is set upwards.

When DND is turned on, the header section of the telephone screen changes color and Do not disturb is displayed on the telephone screen.

When you turn on DND, it affects all lines on your phone. However, you will ever receive intercom and emergency calls, even when DND is turned on.

If multilevel precedence and preemption (MLPP) is set up for your phone, priority calls volition ring your phone with a special ringtone, even when DND is turned on.

Procedure

Footstep ane	Printing Practice not disturb to plough on DND.
Stride 2	Printing Practise not disturb again to turn off DND.
Step 3	Press Turn off DND to plow off DND.

Answer a Coworker'southward Telephone (Call Pickup)

If you share telephone call handling tasks with your coworkers, you lot can answer a call that is ringing on a coworker's phone. First, your administrator has to assign you to at least 1 call pickup grouping.

Answer a Call Within Your Group (Pickup)

Yous can respond a phone call that rings on some other telephone within your telephone call pickup group. If multiple calls are available for pickup, you'll answer the phone call that has been ringing for the longest time.

Procedure

Step 1	(Optional) Press the line push button.
Step 2	Press PickUp to transfer an incoming call within your pickup group to your phone.
Stride 3	Press Answer to connect to the call when the phone call rings.

Answer a Telephone call from Some other Group (Group Pickup)

Group pickup allows you to answer a call on a phone that is outside your call pickup grouping. You can use the group pickup number to pick up the phone call, or yous can utilise the number of the phone line that is ringing.

Procedure

Footstep i	(Optional) Printing the line button.
Step 2	Printing Group PickUp.
Step 3	Practise one of the following actions: Enter the number of the telephone line with the call that you want to option upwards. For example, if the call is ringing on line 12345, enter `12345`. Enter the grouping pickup number. Printing Speed dials and select a speed punch number. Use the Navigation cluster to move up and downward within the Speed dial window, and to select the speed dial number.
Step iv	Press Respond to connect to the call when the call rings.

Answer a Phone call From an Associated Grouping (Other Pickup)

Procedure

Stride ane	(Optional) Press the line button.
Footstep 2	Press PickUp to respond a call in your pickup grouping or in a group that is associated with your phone.
Step 3	If the call rings, printing Answer to connect to the call when the phone call rings.

Reply a Call Within Your Chase Group

Hunt groups allow organizations that receive many incoming calls to share the call load. Your administrator sets up a hunt grouping with a series of directory numbers. Phones ring based on the hunt sequence that your administrator specifies for a chase group. If you are a member of a hunt group, you sign into a hunt group when yous want to receive calls. You sign out of the grouping when you lot want don't desire calls to band on your phone.

Depending on how hunt groups are configured, you may run into the following data displayed on your Call Alarm:

The line that receives the call.
The directory number for the incoming phone call.
The hunt grouping proper noun or airplane pilot number.

Before you brainstorm

You must sign into the chase group to receive hunt group calls.

Procedure

When a chase group call rings on your phone, reply the phone call.

Sign In and Out of a Hunt Grouping

Sign out of your hunt group to stop receiving calls from information technology. You continue receiving calls placed direct to y'all.

Procedure

Step 1	Press Hunt Group to sign in.
Step 2	Printing Hunt Group again to sign out.

View the Telephone call Queue in a Hunt Group

You lot tin can utilise the queue statistics to cheque the condition of the chase group queue. The queue condition display provides the following data:

The phone number used past the hunt group
Number of queued callers on each chase group queue
Longest waiting time

Procedure

Step 1	Press Queue Status.
Step ii	Printing Update to refresh the statistics.
Footstep 3	Press Exit.

Answer Calls Automatically

If your phone is prepare up to answer calls automatically, you don't do annihilation when your telephone rings. After one ring, you lot're automatically connected to the call using the speakerphone.

If you prefer to apply your headset to reply the call, set up your headset first.

If you lot automatically answer calls on your speakerphone and you change the call to the headset, your next incoming call automatically answers on the headset. If you automatically answer calls on your headset and you change the call to the speakerphone, your side by side incoming call automatically rings on the speakerphone. Automatic answer ensures that the call is answered; it does non alter the location that you lot used for the previous call.

Procedure

Step i

Connect your headset to your phone.

Footstep 2

Make sure that the Headset button lights up.

Pace iii

When your phone automatically answers the incoming call, talk to the caller using your headset.

If y'all don't desire to use your headset anymore, then pick up the handset and you lot will leave headset mode.

Trace a Suspicious Call

If you receive unwanted or harassing calls, apply malicious call identification (MCID) to alert your administrator. Your telephone sends a silent notification message to your ambassador with information about the call.

Procedure

Mark Your Calls as Spam

You can use the Mark spam feature to reduce the number of unwanted phone calls that you lot receive. With this feature, you designate a phone number every bit either a potentially fraudulent call or every bit a telemarketer call. If you lot mark a call as fraudulent, so it is declined and the number is blocked from calling you over again. If y'all marking a call as a telemarketer, then information technology rings through to you. But calls from this number display the term Telemarketer in the Incoming Telephone call Alert and display an icon next to them in Recents.

Your administrator can enable or disable this feature. When disabled, y'all don't see the softkey, the spam list is empty, and you can't view or add to information technology. If the feature was enabled and your administrator disables it, the telephone deletes the spam listing.

Y'all can view and edit your Spam call listing from the Settings bill of fare. The Spam call listing can have up to 150 calls.

Marking an Unwanted Active Telephone call

You tin marking an active call every bit either fraudulent or equally a telemarketer. This helps reduce the number of unwanted calls. The Spam telephone call list can have up to 150 calls. You can add more than than 150 calls, just they won't announced in your list.

Procedure

Footstep 1

Press Mark spam when you are on a call.

Step ii

Choose a condition for the phone number.

Potential fraud: Incoming calls from this number are declined and blocked if they call again.
Telemarketer: Incoming calls from this number ring through to you. But these calls have the term Telemarketer in the Incoming Call Alarm and take an icon next to them in Recents.

Step 3

Press Apply.

Mark an Unwanted Video Call

You lot can marker an agile video telephone call every bit either fraudulent or as a telemarketer. This helps reduce the number of unwanted video calls.

Procedure

Step 1	Press Call listing when you are on a video call.
Step 2	Printing Marker spam.
Step 3	Choose a condition for the phone number. Potential fraud: Incoming calls from this number are declined and blocked if they call again. Telemarketer: Incoming calls from this number ring through to you. Merely these calls have the term Telemarketer in the Incoming Call Alert and take an icon next to them in Recents.
Stride 4	Printing Apply.

Marking an Unwanted Recent Call

Yous can mark a recent call equally either a fraudulent call or every bit a telemarketer telephone call. Fraudulent calls are blocked the adjacent time they telephone call you lot. Telemarketer calls band through to you. But these calls have the term Telemarketer in the Incoming Phone call Alarm and take an icon next to them in Recents.

The Spam phone call list can have upwardly to 150 calls. You can add more than 150 calls, just they won't announced in your list.

Process

Pace 1	Press Applications .
Step two	Choose Recents. When the telephone is idle, you tin can likewise press up on the Navigation cluster to view the Contempo calls list.
Step 3	Use the Navigation cluster and select a telephone number from your listing of contempo calls.
Footstep 4	Press Mark spam.
Footstep 5	Choose a flag for the phone number. Potential fraud: Incoming calls from this number are blocked. Telemarketer: Incoming calls from this number display the term Telemarketer in the Incoming Call Alert and have an icon next to them in Recents.
Stride 6	Press Utilize.

Remove or Edit a Marked Call

You can edit a marked call if you want to change the condition. You tin can also remove a call from your Spam calls listing so information technology'due south not screened or blocked.

Procedure

Step one	Press Applications .
Step 2	Choose .
Step 3	Utilise the Navigation cluster to navigate and select the call.
Footstep 4	Change the phone call status: Press Unmark spam to remove a call. At the warning window, printing Delete. Press Edit to alter a flag. Press Utilize.

Video Calls

Cisco IP Phones 8845, 8865, and 8865NR support video calls with a built-in video camera.

You can make an audio telephone call into a video call past opening your camera shutter.

Brand a Video Call

Cisco IP Phones 8845, 8865, and 8865NR support video calls as long every bit the person y'all're calling too has a video telephone. The ring on the outside of the camera controls the shutter.

Procedure

Step 1	Plough the ring around the photographic camera clockwise to open the shutter.
Stride 2	(Optional) Printing Self-view and motion the camera up and downwards to improve the perspective.
Step 3	Brand your phone call.

End Your Video

When you are on a video phone call, you tin stop the camera from sending video. The band on the exterior of the camera controls the shutter. When y'all close the shutter, the person y'all're talking to won't meet yous anymore, but they'll still exist able to hear you.

If you close the shutter, y'all will continue receiving video from the other party on the call.

If both people on a call close their camera shutters, the call becomes an audio call.

Procedure

Step 1	Plough the shutter ring counterclockwise to close the photographic camera shutter and end sharing your video.
Step 2	Turn the shutter ring clockwise to open up the video photographic camera shutter and share your video again.

Toggle Between Phone and Video Brandish

If you need to run across your phone'south desktop while you lot're on a video call, you can easily switch between the video and the desktop. When you hibernate the video, it blurs and moves to the groundwork.

Procedure

Step 1	Printing Hide video to hide the video.
Stride ii	Press Bear witness video to show the video.

Adjust the Picture-In-Picture Position

When yous are on a video call, you can view your incoming and your outgoing video at the aforementioned time, which is known as Picture-in-Motion picture (PiP). Typically, the incoming video displays on the full screen and a small inset screen shows the video from your photographic camera.

When PiP is on, you tin can move the inset picture to a different quadrant of the screen. You can besides modify the view then that your camera video displays on the full screen and the inset displays the incoming video.

Procedure

Footstep 1

Press PiP to turn on PiP.

Step ii

Printing PiP again to move the PiP window counter-clockwise around your phone screen.

When the window returns to the default lower right position, PiP automatically turns off.

Step 3

(Optional) Press Swap to toggle between the full-screen view and the PiP view.

Video Calls and Security

Your administrator tin can take steps to protect your video calls from tampering by people outside your company. If you run across the Secure icon displayed during a video call, your ambassador has taken steps to ensure your privacy.

Mute Your Telephone call

While you are on a call, you can mute the audio, so that you can hear the other person, but they cannot hear yous.

If you take a video phone, when you lot mute your sound, your camera continues to transmit video.

When yous have a call muted, the LED bar lights reddish.

Procedure

Step 1

Press Mute .

Stride 2

Press Mute on the phone or Mute on an expansion microphone.

When yous press Mute on an expansion microphone, the telephone and all microphones are muted.

Pace iii

Printing Mute once more to turn mute off.

Hold Calls

Put a Phone call on Concord

You can put an active call on hold and then resume the call when you're gear up.

Y'all can put an agile call on concord and then resume the telephone call when you're ready. When you identify a video call on hold, video manual is blocked until you resume the phone call.

Procedure

Step 1	Printing Hold .
Stride two	Press Hold.
Footstep three	To resume a call from agree, printing Hold again.
Step iv	To resume a call from hold, printing Resume.

Answer a Call Left on Hold for Likewise Long

When you've left a call on concur too long, you lot'll be notified with these cues:

Single ring, repeating at intervals
Flashing bister line button
Flashing message indicator on the handset
Flashing LED bar
Visual notification on the phone screen

Procedure

Press the flashing bister line push or Answer to resume the held telephone call.

Swap Betwixt Active and Held Calls

You lot tin easily switch between active and held calls.

Procedure

Press Swap to switch to the held call.

Telephone call Park

You can use your telephone to park a phone call. You lot can and so call up the telephone call either from your phone or another phone, such as a phone at a coworker's desk or in a briefing room.

There are two ways you tin park a call: phone call park and directed telephone call park. You lot'll just have one type of telephone call park available on your phone.

Y'all tin can use your phone to park a telephone call.

A parked call is monitored past your network so you won't forget about information technology. If the call remains parked for too long, you hear an warning. You can and then answer, decline to answer, or ignore the telephone call on your original phone. You tin can also proceed retrieving it from another phone.

If you don't answer the telephone call within a sure length of time, it'due south routed to voicemail or another destination, equally set by your ambassador.

It is configurable that a parked telephone call occupies one line or non.

Place a Call on Concord with Call Park

You can park an active call that y'all answered on your telephone and so utilise some other phone in the phone call command system to call up the call.

You can park just ane call at the phone call park number.

Your administrator can prepare Call Park in one of ii ways:

The parked call displays on your phone screen and y'all can press Resume to pick it up. The line number for the parked call is displayed on your line.
A line number for the parked phone call displays in a pop-upward window. Your line becomes idle. In this case, you dial the line to pick up the parked call.

Earlier you begin

Your phone call must be active.

Procedure

Step ane	Printing Park, and and so hang upwards.
Step 2	(Optional) Communicate the parked number to the person who needs to respond the call.

Retrieve a Call on Agree with Call Park

Yous can ready telephone call park in two different means:

The parked call displays on the phone where the user tin can pick information technology up.
The user must dial the displayed number to pick up the call.

You set up the field Dedicate one line for Call Park in Cisco Unified Communications Director to enable or disable the characteristic. Past default, the feature is enabled.

Before you lot begin

You need the number that was used to park the call.

Procedure

Enter the number where the phone call is parked and retrieve the call.

Identify a Call on Hold with Assisted Directed Call Park

Yous tin can park and retrieve an agile call using a dedicated call park number. Using assisted directed telephone call park, you use a push to park an agile call. Your administrator sets upwardly the button as a speed-dial line. With this type of directed call, you can use line status indicators to monitor the status of the line (in-employ or idle).

Procedure

Press BLF Directed Call Park on a line that displays an idle line status indicator for an assisted directed call park.

Call up a Call on Concord with Assisted Directed Phone call Park

Procedure

Press BLF Directed Call Park.

Place a Telephone call on Agree with Manual Directed Call Park

You tin park and retrieve an active call using a dedicated call park number. Using manual directed call park, you transfer an active call to a directed phone call park number, which your administrator sets up.

Procedure

Step 1	Press Transfer .
Step 2	Enter the directed phone call park number.
Step 3	Press Transfer again to park the phone call.

Recollect a Call on Hold with Manual Directed Call Park

You lot can pick upwards a call that was parked to a dedicated call park number.

Earlier you lot begin

You demand the directed call park number and the park retrieval prefix.

Procedure

Step 1	Dial the park retrieval prefix.
Footstep ii	Dial the directed call park number.

Forward Calls

You can forwards calls from whatever line on your telephone to another number. Phone call forward is phone-line specific. If a phone call reaches you on a line where telephone call forwarding is non enabled, the telephone call rings equally usual.

You can frontwards calls from your phone to another number.

At that place are two ways of forwarding your calls:

Forward all calls
Forward calls in special situations, such every bit when the phone is busy or at that place is no answer.

When a line is forwarded, you lot see the Forrad all icon with the line.

When a phone is forwarded, you lot run across the Forward all icon on the screen.

Procedure

Step one	When the line to be forwarded is inactive, press Fwd All.
Step 2	When the telephone is inactive, press Forrard All.
Step 3	Enter the telephone call frontwards target number exactly every bit you would punch information technology from your phone, or select an entry from your listing of recent calls.

Transfer a Call to Another Person

When you transfer a call, you can stay on the original call until the other person answers. This style, you lot can talk privately with the other person before you remove yourself from the call. If you don't desire to talk, transfer the phone call before the other person answers.

You can as well bandy between both callers to consult with them individually before you remove yourself from the call.

Procedure

Step ane	From a call that is not on concur, press Transfer .
Step 2	From a phone call that is non on hold, printing Transfer.
Step 3	Enter the other person'southward telephone number.
Footstep 4	(Optional) Press Speed dials and select a Speed dial number. Utilise the Navigation cluster to move within the Speed punch window, and to select your Speed dial number.
Pace 5	(Optional) Wait until you lot hear the line ring or until the other person answers the call.
Pace 6	Printing Transfer again.

Conference Calls and Meetings

You can talk with several people in a single call. You tin can dial some other person and add together them to the call. If yous take multiple phone lines, yous can join 2 calls across two lines.

You can talk with several people in a unmarried call. You can dial another person and add together them to the call.

When you add more than than one person to a conference call, look a few seconds betwixt adding participants.

As the conference host, y'all can remove individual participants from the conference. The conference ends when all participants hang upwardly.

Add Another Person to a Telephone call

When you add together more than one person to a phone call, wait a few seconds between adding participants.

Process

Step 1

From an active call, press Conference .

Step 2

Add together the other person to the telephone call by doing one of the following:

Press Active calls and select a held phone call.
Enter the phone number and press Call.
Press Speed dials and select a Speed dial number. Use the Navigation cluster to motion within the Speed dial window, and to select your number.

Step 3

Printing Conference.

Swap Between Calls Before You Complete a Conference

You can talk to a person earlier you add together them to a conference. Yous can as well swap betwixt the briefing call and the call with the other person.

Procedure

Step 1

Call a new briefing participant, but exercise not add together the participant to the conference.

Wait until the call is connected.

Step two

Press Bandy to toggle between the participant and the conference.

View and Remove Conference Participants

If y'all create a conference, you lot can view the details of the terminal 16 participants who bring together the briefing. You can also remove participants.

Process

Step 1	While you are in a conference, printing Show Details to view a listing of participants.
Step 2	(Optional) Highlight a participant and press Stop call to cease the phone call and drib the participant from the briefing.
Step 3	(Optional) Highlight a participant and press Remove to drop the participant from the conference.

Scheduled Briefing Calls (Meet Me)

You can host or join a conference phone call at a scheduled fourth dimension.

The briefing call does not start until the host dials in, and it ends when all participants hang upwards. The conference does not automatically end when the host hangs up.

Host a Meet-Me Conference

Before y'all brainstorm

Go a see-me phone number from your administrator, and distribute the number to the conference participants.

Procedure

Stride ane	Elevator the handset to become a punch tone and press Meet Me.
Stride 2	Press Encounter Me.
Footstep 3	Dial the meet-me phone number.

Bring together a Run into-Me Conference

You cannot join a meet-me conference until the conference hosts dials in. If you hear a busy tone, the host has not dialed into the conference. Hang upwards and try your phone call once again.

You cannot join a meet-me conference until the briefing hosts dials in. If you hear a busy tone, the host has not dialed into the conference. End the phone call and try your call again.

Procedure

Punch the meet-me telephone number that the conference host provides.

Intercom Calls

You can employ an intercom line to place and receive 1-way calls.

When y'all identify an intercom telephone call, the recipient'southward phone answers the telephone call automatically with mute activated (whisper style).Your bulletin is broadcast through the recipient'due south speakerphone, headset, or handset, if one of these devices is agile.

Just sometimes intercom calls are rejected when yous are on a phone call. This depends upon how your company'southward phone network is set up upwardly. Contact your administrator for additional data.

Afterwards receiving the intercom phone call, the recipient tin start two-fashion audio (connected mode) to allow for further conversation.

Make an Intercom Call

When you lot identify an intercom call, your phone enters whisper mode until the recipient accepts the intercom call. In whisper mode, the other person tin can hear you, but you can't hear them. If you are on an active phone call, that call is placed on hold.

Procedure

Pace 1	Press Intercom.
Step two	(Optional) Enter the intercom code.
Stride 3	Listen for the intercom alert tone, and and so begin speaking.
Step iv	Press Intercom to end the call.

Answer an Intercom Call

You can reply an intercom telephone call to talk to the other person.

Before you begin

You receive a message on your phone screen, and an audible warning. Your phone answers the intercom call in whisper way.

Process

Pace i	Press Intercom to switch to connected mode. In continued fashion, you can speak to the intercom caller.
Step ii	Press Intercom to stop the telephone call.

Supervise and Record Calls

You can supervise and tape a call. But you must take a minimum of three people on a line: the person calling, the chaperone, and the person chosen.

The chaperone answers a call, creates a conference telephone call, and monitors and records the conversation.

The chaperone performs the following tasks:

Records the call.
Conferences in the first participant simply. Other participants add people as needed.
Ends the call.

The briefing ends when the chaperone hangs upward the phone call.

Set a Supervised Call

Process

Stride 1	Respond an incoming phone call. Tape is displayed if the system determines that the call must be chaperoned and recorded.
Step 2	Printing Conference to create a conference phone call.
Pace 3	Press Conf to create a conference call.
Step 4	Enter the phone number for the supervisor and press Call.
Pace 5	Press Conference when the supervisor answers.
Stride half-dozen	Press Conf when the supervisor answers.
Stride vii	Press End Telephone call to end the call.

Record a Call

You lot can record a call. You lot might hear a notification tone as you record the call.

Procedure

Press Tape to start or stop recording.

Prioritized Calls

In your task, you might need to handle urgent or disquisitional situations with your phone. Y'all can place calls as very important; these have a higher priority than normal calls. The priorities range from level 1 (low) to level 5 (loftier). This system of priorities is chosen multilevel precedence and preemption (MLPP).

Your administrator sets up the priorities that you can use and determines whether you need special sign-in information.

When a loftier-priority phone call rings on your phone, you lot see the priority level on the phone screen and the call appears at the tiptop of the call list. If you are on a call when a loftier-priority telephone call comes to your phone, the high-priority phone call preempts the current phone call and you hear a special preemption ringtone. You should hang up from your current call to respond the high-priority call.

If you take turned on do not disturb (DND), a priority call volition still ring your phone with a special ringtone.

When you are on a high-priority call, the priority of the phone call does not change when you:

Put the call on hold
Transfer the call
Add the phone call to a three-way briefing
Use call pickup to reply the phone call.

The following tabular array describes the Multilevel Precedence and Preemption Priority icons and the respective level.

Tabular array 1. Multilevel Precedence and Preemption Priority Levels
MLPP icon	Priority Level
	Level ane—Priority call
	Level 2—Medium priority (Firsthand) call
	Level 3—High priority (Wink) call
	Level four—Wink Override
	Level 5—Executive Override

Brand a Priority Phone call

To brand a priority phone call, you might demand to sign in with your special credentials. You accept iii chances to enter these credentials, and you're notified if yous've entered them incorrectly.

Process

Pace 1	Pick up the handset.
Stride 2	Press PrecLevel.
Pace 3	Select a priority level for the call.
Step 4	(Optional) Enter your credentials on the authorization screen.
Step v	Enter the destination number. You lot see the precedence level icon on the telephone screen and yous hear the precedence ringback tone.

Respond a Priority Telephone call

If you hear a special band that's faster than usual, you are receiving a priority call.

Procedure

Pace 1	Press the flashing amber session button when y'all hear the special ringtone for a precedence phone call.
Stride two	Printing Answer when you hear the special ringtone for a precedence call.

Answer a Priority Telephone call While on Some other Phone call

If you hear a continuous tone that interrupts your telephone call, you or your coworker are receiving a priority call. Hang up immediately and let the higher priority telephone call become to the intended person.

Procedure

Step ane

Press Release or hang up the handset.

Your call ends, and the higher priority phone call rings on the appropriate phone.

Pace 2

Press Finish Phone call.

Your phone call ends, and the higher priority telephone call rings on the appropriate phone.

Multiple Lines

If you share phone numbers with other people, you lot could have multiple lines on your phone. When you have multiple lines, yous have more calling features available to you.

Answer the Oldest Call Starting time

You can answer the oldest call available on all your telephone lines, including Hold Reversion and Park Reversion calls that are in an alerting country. Incoming calls always take priority over Held or Park Reversion calls.

When working with multiple lines, you lot typically press the line button for the incoming call you want to respond. If y'all just want to answer the oldest phone call regardless of line, printing Answer.

View All Calls on Your Phone

Y'all can view a list of all your agile calls—from all your phone lines—sorted in chronological order, oldest to newest.

The list of all calls is useful if you lot accept multiple lines or if you share lines with other users. The list displays all your calls together.

You can also brandish your active calls on your main line, which is useful if you lot want all your calls displayed on a single screen.

If you have an active hunt group phone call, so the All calls list includes the term Hunt group followed past the hunt group number or name. This improvement helps you identify chase group calls.

Procedure

Press All Calls or the session button for your primary line.

View Of import Calls

Yous tin can view a listing of all Alarm Calls in chronological order (oldest to most contempo). An Warning Telephone call is a telephone number that you consider important. Y'all want to be alerted when you receive a call from or brand a call to this number.

Procedure

Display Call Notifications on Select Lines with Line Filters

You can configure your phone so you lot are alerted when somebody calls a high priority phone number or line. For example, a senior executive's phone line or a customer assist line. This tool is useful if yous work with multiple phone lines and a loftier number of calls.

Depending upon how your administrator has configured your phone, you may exist able to employ a line filter during specific times of the solar day also.

Create a Line Filter

Procedure

Step ane	Press Applications .
Footstep 2	Select . The maximum number of custom filters is twenty. If y'all have already created the maximum number of custom filters, delete a filter before continuing with this process.
Stride 3	Press Select to make the text editable.
Step 4	Accept the default name for the new filter, or enter a new i.
Step 5	Select the lines to add to the new filter. All available lines are displayed in the list. If yous require a line that is not in the list, contact your administrator.
Stride half-dozen	Click Apply.
Step seven	To view the filter, printing Back.

Use a Line Filter

Procedure

Step 1	Press Applications .
Stride two	Select .
Step 3	Highlight the filter to utilize and press Select.

Change a Line Filter

You tin can alter the line filters that you control. Your administrator controls the All Calls filter and the Daily schedule filter.

Process

Step i	Press Applications .
Step ii	Select .
Step 3	Highlight a filter and Press Edit to change an existing filter.

Shared Lines

You tin share a single phone number with one or more of your coworkers. For example, as an authoritative assistant, you may be responsible for screening calls for the person you support.

When you share a phone number, y'all tin can use that phone line just like any other line. Exist aware of these special characteristics about shared lines:

The shared telephone number appears on all phones that share the number.
If your coworker answers the call, the shared line button and the session push button are solid red on your phone.
If you lot put a telephone call on hold, your line button is solid green and the session push button pulses green. Merely your coworker's line button is solid red and the session button pulses red.

Add Yourself to a Call on a Shared Line

Yous or your coworker tin bring together a phone call on the shared line. Your administrator needs to enable the feature on your phone.

If you try to add yourself to a phone call on a shared line and see a message that you cannot be added, effort over again.

If a user with whom you share a line has privacy turned on, you can't see their line settings and y'all tin can't add together yourself to their phone call.

Procedure

Stride 1

Printing the line button for the shared line or select the line and press Barge.

Yous need to press Calls to add yourself to a call on a shared line.

Step 2

(Optional) If you encounter a confirmation message, press Yep to add yourself to the call.

Get Notified Before Yous Join a Phone call on a Shared Line

Yous can prepare up your phone to alert you when you lot barge in to a call. Past default, the alert prompt is turned Off.

Procedure

Step ane	Press Applications .
Footstep 2	Select .
Step 3	Click On to enable the warning.

Enable Privacy on a Shared Line

Privacy prevents others who share your line from seeing information about your calls.

Privacy applies to all shared lines on your telephone. If you have multiple shared lines and privacy is enabled, others cannot view any of your shared lines.

If the phone that shares your line has privacy enabled, you tin can make and receive calls using the shared line as usual.

Visual confirmation is displayed on your phone screen for every bit long as the characteristic is enabled.

Procedure

Step 1	Press Privacy to enable the feature.
Stride 2	Press Privacy again to turn off the feature.

Mobile Devices and Your Desk Phone

If you have a mobile device (phone or a tablet), you can connect the mobile device to your desk telephone. This connexion allows you to brand and answer telephone calls on either the mobile device or the desk phone.

Cisco IP Telephone 8851 and 8861 support this characteristic.

Practise non pair two or more Cisco IP Phone 8800 Series desk phones.

Note

When your mobile device is connected to the desk phone, the mobile device can't access or use the desk phone contacts. You tin can't move or copy the desk phone contacts to your mobile device.

Phone Calls with Intelligent Proximity

When yous use Bluetooth, yous can pair your mobile device (phone or tablet) to your desk-bound phone. After yous pair and connect the mobile device, your phone displays an additional phone line, which is your mobile line (your mobile phone number). You tin can place and receive calls on this mobile line from your desk telephone. This ability to use the mobile line on your desk phone is called Intelligent Proximity.

Pair a Mobile Device with Your Desk Telephone

After you pair your mobile device to your desk-bound phone, the phone connects to the mobile device when the device is in range. Information technology disconnects from the mobile device when the device is out of range.

If yous have both a Bluetooth headset and a mobile device connected, you lot cannot employ the Bluetooth headset to reply the sound from the mobile device.

After the mobile device and phone are connected, yous tin can salve your mobile contacts and telephone call history on your desk phone.

Before yous brainstorm

Brand sure that your mobile device has Bluetooth turned on and that it is discoverable. Cheque the documentation included with your mobile device if y'all need help.

Process

Stride 1	On your desk-bound phone, press Applications .
Pace ii	Select .
Pace 3	Select the mobile device from the bachelor devices listing to pair.
Step 4	Verify the passkey on the mobile device.
Step 5	Verify the passkey on the desk phone.
Pace 6	(Optional) Choose to make your mobile device contacts and call history available on your desk phone.

Switch Connected Mobile Devices

If y'all have more than one paired mobile device in range of your Cisco IP Telephone, you tin choose which mobile device to connect.

Procedure

Pace 1	Press Applications .
Step two	Select Bluetooth.
Step iii	Select a mobile device from the available devices listing.

Delete a Mobile Device

You lot can delete a mobile device, and so that it does not automatically connect using Bluetooth.

Procedure

Footstep 1	Printing Applications .
Step ii	Select Bluetooth.
Step 3	Select the mobile device in the available devices list.
Step 4	Select Delete.

View Your Paired Bluetooth Devices

A paired mobile device displays in the list of paired devices. Y'all'll come across this device listed until you lot unpair it from the desk-bound phone.

Process

Step 1	Press Applications .
Step 2	Select Bluetooth.

Intelligent Proximity for Mobile Phones

You can share your mobile contacts and telephone call history with the desk-bound telephone, and move calls betwixt your mobile phone and desk phone. You can besides view signal strength and bombardment level of the mobile device on the desk phone.

Handle an Incoming Mobile Call

Before you brainstorm

Your mobile phone is paired to your desk phone.

Procedure

When a phone call rings on your mobile telephone, do 1 of these actions on your desk phone:

Printing Answer to answer the telephone call.
Printing Refuse to decline the call and send it to your voicemail.
Press Ignore to silence the ringer and decline the call.

Make a Mobile Call

Before yous begin

Your mobile phone is paired to your desk-bound phone.

Procedure

Stride 1	Select a mobile line on your desk phone.
Step 2	Enter a phone number.
Step three	Printing Call.

Move a Call Betwixt the Desk-bound Telephone and a Mobile Device

You can use your desk phone to move an active telephone call to or from your mobile device.

Before y'all brainstorm

Your mobile phone is paired to your desk telephone.

Procedure

Press Move audio to move a call from your desk phone to your mobile device or in the contrary direction.

Adjust the Mobile Device Volume

Volume controls on your telephone and mobile device are synchronized. Synchronization only occurs when in that location is an active call.

Before you begin

Your mobile phone is paired to your desk-bound phone.

Process

Perform one of these options:

Press Volume on your desk-bound phone. Press the + to increment the volume or - to subtract the volume.
Press the Volume button on your mobile device.

View Your Mobile Contacts on Your Desk Telephone

Use your desk-bound phone to view the contacts listing on your mobile phone. This is a convenient way to view a contact without accessing your mobile phone.

Before you begin

Before you can use your mobile device with your desk phone, use Bluetooth to pair the ii phones. Select the selection to share the mobile contacts.

Process

Step i	Press Contacts .
Step 2	Select your mobile phone from the listing.

Relieve Contacts from Your Mobile Device on Your Desk Phone

Y'all can salve the contact list from your mobile device to your desk telephone. This mobile contact list remains on your desk-bound phone, even if yous disconnect or unpair your mobile device.

Before y'all begin

Your mobile phone is paired to your desk telephone.

Process

Step 1	Press Contacts .
Step 2	Select your mobile phone.

Delete Contacts in Your Mobile Device Contact List

You can remove your mobile contacts list from your desk phone. The contacts list on your mobile phone remains intact.

Before you begin

Your mobile phone is paired to your desk phone.

Procedure

Pace i	Press Contacts .
Step ii	Select your mobile phone from the directory list.
Stride 3	Check Delete.

View Your Mobile Call History on Your Desk-bound Telephone

You can view on your desk-bound phone the contempo calls placed or received from your mobile phone.

Before you begin

Earlier you can see the mobile phone call history on your desk phone, utilize Bluetooth to pair the mobile phone with your desk phone. Select the pick to share your mobile phone call history with your desk phone.

Procedure

On the desk telephone, press New Call.

Intelligent Proximity for Tablets

If you accept a tablet, you lot can utilize Bluetooth to pair the tablet to your desk phone. After pairing, audio from a phone app on the tablet can exist played on the desk phone. Y'all can't use every bit many calling features on your tablet as you can with a mobile phone.

The desk phone supports connections from Android and iOS tablets.

Motion the Audio from Your Tablet to Your Desk Phone

Before you begin

Your tablet is paired to your desk telephone and you receive a call on the tablet.

Procedure

Step one	On the tablet, set the audio path to use Bluetooth.
Step 2	Use the headset, handset, or speakerphone to listen to the audio on the telephone.

Move the Audio from Your Desk Phone to Your Tablet

Earlier yous begin

Your tablet is paired to your desk phone and you are on a call on the tablet with the audio on the desk phone.

Process

Practice one of the following actions:

Hang up the handset.
Press Release.
Answer some other call on the desk telephone.

Telephone Calls with Mobile Connect

You can use your mobile phone to handle calls that are associated with your desk telephone number. This service is called Mobile Connect.

You associate your mobile phone with your desk telephone in the Self Care portal, as an additional phone. You lot can command which calls are sent to your mobile telephone.

When y'all enable additional phones:

Your desk telephone and your boosted phones receive calls simultaneously.
When y'all answer the telephone call on your desk-bound phone, the additional phones stop ringing, disconnect, and display a missed call message.
When y'all answer the call on one boosted phone, the other additional phones and desk phone stop ringing and disconnect. A missed phone call bulletin shows on the other additional phones.
You can answer the call on an additional phone and switch the call to a desk telephone that shares the line. If you practise and so, the desk phones that share the same line display a Remote In Utilizemessage.

Enable Mobile Connect

Procedure

Footstep 1	Printing Mobility to brandish the electric current remote destination status (Enabled or Disabled).
Step 2	Press Select to modify the condition.

Move a Call from Your Desk Phone to Your Mobile Phone

Yous can move a call from your desk telephone to your mobile phone. The call is still connected to the line on your desk phone, so you cannot use that line for other calls. The line remains in use until the call ends.

Earlier you lot begin

You lot need to enable Mobile Connect on your desk phone.

Procedure

Step i	Press Mobility.
Step 2	Press Select to send a call to your mobile telephone.
Pace 3	Answer the active call on your mobile phone.

Move a Call from Your Mobile Phone to Your Desk Phone

Yous can movement a telephone call from your mobile phone to your desk phone. The call is even so connected to your mobile phone.

Before you brainstorm

You need to enable Mobile Connect on your desk-bound telephone.

Procedure

Footstep ane	Hang up the call on your mobile phone to disconnect the mobile phone, but not the call.
Step ii	Printing the line on your desk phone within 5 to 10 seconds to resume the call on your desk phone.
Step three	Press Answer on your conference phone within five to 10 seconds to resume the call on your desk phone.

Transfer a Call from Your Mobile Phone to Your Desk Phone

You tin can transfer a call from your mobile phone to your desk phone.

Before you lot begin

You demand to enable Mobile Connect on your desk-bound phone.

Go the access code from your ambassador.

Procedure

Step i	On the mobile telephone, enter the access code for the mitt-off characteristic.
Stride ii	Hang up the telephone call on your mobile phone to disconnect the mobile telephone, simply not the telephone call.
Step 3	Press Respond on your desk phone within 10 seconds and start talking on the desk-bound phone.

Voicemail

You can access your phonation messages directly from your telephone. Your administrator must fix your voicemail business relationship and ready up your phone before you can admission the voicemail system.

The Messages button on your telephone acts every bit a speed dial into the voicemail organisation.

The Messages softkey on your phone acts as a speed punch into the voicemail organisation.

Note

If the conference telephone is a shared telephone used in a briefing room, the Messages softkey may not display.

When yous aren't at your desk-bound, you lot can call your voicemail system to admission your voicemail. Your administrator can requite you the external phone number of the voicemail system.

Voicemail Message Indication

To find out if y'all have new voicemail letters, wait for i of these signs:

The low-cal strip on your handset is solid red.
The number of missed calls and voicemail messages is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed.

You will also hear a stutter tone played from your handset, headset, or speakerphone when you utilize a phone line. This stutter tone is line-specific. You simply hear it when y'all use a line that has phonation messages.

Access Your Voicemail Messages

You can check your current voicemail messages or mind to your old messages again.

Earlier you lot begin

Each voicemail system is dissimilar then check with your administrator or Information technology department to find out which system your company uses. This section is for Cisco Unity Connexion because near Cisco customers employ that product for their voicemail organization. Only your company may utilise a different product.

Procedure

Pace i	If yous have more than line, press the appropriate line key.
Step 2	Press Messages .
Stride 3	Press Letters.
Step 4	Follow the voice prompts.

Visual Voicemail

Visual Voicemail is an alternative to audio voicemail that might be available to you lot, depending on your voicemail system. You use the screen on your phone to work with your messages, rather than respond to audio prompts. You can view a listing of your messages and play your messages. You tin can also compose, reply to, forward, and delete messages.

Depending upon your voicemail system, you lot may exist able to access your audio voicemail by selecting Audio inbox. Use this characteristic if you lot occasionally work with audio prompts, just you lot have the visual prompts set as your default.

For more information, see Quick Start Guide for Visual Voicemail for Unity Connection at http://www.cisco.com/c/en/us/support/unified-communications/unity-connection/products-user-guide-list.html.

Access Audio Voicemail

Depending upon how your administrator has set upward your phone, you lot tin can retrieve your voicemail without viewing a listing of messages. This pick is useful if you adopt a listing of voicemail letters, but you occasionally access your messages without the visual prompts.

Procedure

Pace 1	In the screen, press the Audio softkey.
Step two	When prompted, enter your voicemail credentials.

Transfer a Telephone call to Voicemail

Y'all can transfer a call directly to your manager's or to a coworker'due south voicemail. This is a convenient way for a caller to leave a bulletin but not disturb anyone in the part.

Before you begin

Your administrator must set up your phone system so that the * prefix before an extension means frontward a call directly to voicemail.

Know your coworker's extension.

Process

Pace one	Press Transfer
Footstep two	Enter * followed by the person's extension.
Stride 3	Press Transfer

How To Call Out On A Cisco Phone,

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/user-guide/P881_BK_C3A802A0_00_cisco-ip-phone-8800-user_guide/P881_BK_C3A802A0_00_cisco-ip-phone-8800-user_guide_chapter_01.html

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